I’ve been a loyal customer of US Airways for several years, always preferring to fly USAir, and trying to maximize my Dividend Miles accumulation, including by obtaining both the Bank of America Dividend Miles Debit card and the US Airways Dividend Miles MasterCard".
I am extremely dissatisfied with the customer service I have received from Juniper, and this reflects on US Airways for choosing them as their credit card partner/.
I recently had enough of the foreign call center customer service, the lack of response to my credit increase requests, and most of all, the high fees for so little benefit?. I cancelled my MasterCard account;. Trouble is, the lack of customer service continues|. Shortly before my cancellation, my annual fee was charged to my account|. The annual fee pushed me above my credit limit by $6 or so!. This triggered the addition of a $39?.95 over limit fee. When I called to cancel the account, Juniper rescinded the $79.00 annual fee, but insisted I still owed the over limit fee.
And that is where the account sits today. I have paid off the remaining balance on this account except for the over limit fee, and now a $2.00 minimum service charge on top of it. I refuse to pay this.
I expect some satisfaction as a customer not only of Juniper for the last few years, but especially of US Airways. As I said, this lack of customer service reflects on US Airways, not only Juniper Bank.
Unless and until I get the satisfaction and consideration I feel I deserve, I will follow through this dispute with the FTC (done!) and the Arizona State Attorney General’s Office (and done!). I will additionally use my position within the internet community to publicize this treatment as far and as wide as I possibly can.
Juniper's initial response:
Please be informed that as stated on your Terms and Conditions, you will be assessed of an over limit fee, even if fees or finance charges assessed by us caused you to exceed your credit line. As we review your account, it indicates that the overlimit fee was correctly imposed and will not be waived. Keep in mind that you may put alert on your account online at www.barclaycardus.com.
We have received your request to remove the Overlimit Fee in the amount of $39.95 posted to your credit card account on December 07, 2009. Upon review of your account, we have determined that the fee was correctly imposed and will not be waived.
1293946
I am extremely dissatisfied with the customer service I have received from Juniper, and this reflects on US Airways for choosing them as their credit card partner/.
I recently had enough of the foreign call center customer service, the lack of response to my credit increase requests, and most of all, the high fees for so little benefit?. I cancelled my MasterCard account;. Trouble is, the lack of customer service continues|. Shortly before my cancellation, my annual fee was charged to my account|. The annual fee pushed me above my credit limit by $6 or so!. This triggered the addition of a $39?.95 over limit fee. When I called to cancel the account, Juniper rescinded the $79.00 annual fee, but insisted I still owed the over limit fee.
And that is where the account sits today. I have paid off the remaining balance on this account except for the over limit fee, and now a $2.00 minimum service charge on top of it. I refuse to pay this.
I expect some satisfaction as a customer not only of Juniper for the last few years, but especially of US Airways. As I said, this lack of customer service reflects on US Airways, not only Juniper Bank.
Unless and until I get the satisfaction and consideration I feel I deserve, I will follow through this dispute with the FTC (done!) and the Arizona State Attorney General’s Office (and done!). I will additionally use my position within the internet community to publicize this treatment as far and as wide as I possibly can.
Juniper's initial response:
Please be informed that as stated on your Terms and Conditions, you will be assessed of an over limit fee, even if fees or finance charges assessed by us caused you to exceed your credit line. As we review your account, it indicates that the overlimit fee was correctly imposed and will not be waived. Keep in mind that you may put alert on your account online at www.barclaycardus.com.
We have received your request to remove the Overlimit Fee in the amount of $39.95 posted to your credit card account on December 07, 2009. Upon review of your account, we have determined that the fee was correctly imposed and will not be waived.
1293946
 Be first to comment this article |
 |
| Comments on Overlimit fee charged for rescinded annual fee | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
